PRIVACY NOTICE

 

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Last updated: 28 September 2026

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Tenders Group is committed to protecting your personal information and respecting your privacy.

This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us, book a consultation, purchase or enquire about our services, attend our training, or otherwise engage with Tenders Group.

For questions about this Privacy Notice or how we use your personal information, please contact:

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Tenders Group
Email: info@tendersgroup.co.uk
Telephone: 020 3417 3191
Website: www.tendersgroup.co.uk

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1. Who we are

Tenders Group provides bid writing, tender management, bid review, compliance support, Framework and DPS application support, tender training, care agency and business setup support, and international bid support.

 

For the purposes of UK data protection law, Tenders Group is responsible for determining how and why personal information covered by this notice is processed.

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2. Information we may collect

Depending on how you interact with us, we may collect:

• your name;

• telephone number;

• email address;

• organisation or business name;

• job title or role;

• billing and business contact information;

• information you submit through our website;

• consultation and enquiry information;

• correspondence between you and Tenders Group;

• information and documents supplied to us for bid, tender, training, compliance or business support;

• payment and transaction information;

• website usage, device and technical information;

• marketing preferences; and

• other information you choose to provide to us.

 

Where clients provide information relating to their employees, service users, referees, subcontractors or other individuals as part of a tender or procurement exercise, they are responsible for ensuring they are entitled to provide that information to us.

 

3. How we collect your information

We may collect personal information when you:

• complete a website form;

• book a consultation;

• telephone or email us;

• purchase or enquire about our services;

• become a client;

• provide documents for a tender or other project;

• register for training, workshops or events;

• subscribe to communications;

• interact with us through social media; or

• browse our website.

 

We may also receive information from organisations we work with, publicly available sources, procurement platforms and other third parties where lawful and relevant to providing our services.

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4. How we use your information

We may use your personal information to:

• respond to enquiries;

• arrange and manage consultations;

• provide quotations and proposals;

• deliver contracted services;

• manage bid and tender projects;

• support Framework and DPS applications;

• deliver training and business support;

• manage client relationships;

• process and administer payments;

• communicate about projects and services;

• maintain business and financial records;

• improve our website and services;

• maintain the security of our systems;

• comply with legal and regulatory obligations; and

• send relevant marketing communications where permitted by law.

We do not sell your personal information.

 

5. Our lawful bases

Depending on the circumstances, we may process personal information because:

Contract: processing is necessary to take steps at your request before entering into a contract or to perform our contract with you.

Legitimate interests: processing is reasonably necessary to operate and develop Tenders Group, respond to business enquiries, manage relationships, improve our services and protect our business.

Consent: where we ask you to provide consent for a particular activity.

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Legal obligation: where processing is necessary for us to comply with an applicable legal or regulatory requirement.

The lawful basis used will depend on the information and the reason we are processing it.

 

6. Marketing communications

We may contact you about Tenders Group services, training, tender opportunities, events or other relevant business information where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

 

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or contacting:

info@tendersgroup.co.uk

Opting out of marketing will not prevent us from sending necessary communications relating to an existing enquiry, project, contract or service.

 

7. Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website and improve the user experience.

Where cookies or similar technologies are not strictly necessary, we will seek consent where required before using them.

You can manage your preferences through the cookie controls available on our website.

The ICO currently states that website visitors should be informed about cookies and that consent is required for cookies that are not strictly necessary. ICO

 

8. Who we may share information with

Where necessary, we may share personal information with organisations that support us in operating our business and delivering our services, including:

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• website and technology providers;

• cloud and IT service providers;

• professional advisers;

• payment providers;

• consultants and authorised contractors;

• training and event platforms;

• public-sector procurement portals and contracting authorities where information is submitted as part of an authorised tender;

• regulators, government bodies or law-enforcement authorities where required by law; and

• other suppliers necessary to deliver an agreed service.

 

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is protected.

 

9. International data transfers

Tenders Group works with organisations in the UK and internationally.

Some technology providers, contractors or other service providers we use may process or make personal information accessible outside the UK.

Where this constitutes a restricted transfer under UK data protection law, we will use an appropriate lawful transfer mechanism, such as applicable UK adequacy regulations, appropriate safeguards or another legally permitted mechanism.

The ICO's 2026 guidance confirms that restricted transfers must be covered by UK adequacy regulations, appropriate safeguards or an applicable exception. ICO

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10. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting contractual, legal, accounting and regulatory requirements.

Different information may therefore be retained for different periods.

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When information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our retention arrangements.

I would use this instead of the old statement saying no information would be retained for longer than two years. The existing policy currently makes that blanket commitment. 

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11. How we protect your information

We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

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Access to information is restricted to individuals who require it for legitimate business purposes.

While we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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12. Your data protection rights

Depending on the circumstances and applicable law, you may have rights to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information;

• request restriction of processing;

• object to certain processing;

• request transfer of your information where applicable;

• withdraw consent where processing relies on consent; and

• complain to the Information Commissioner's Office.

Some rights are subject to legal conditions and exemptions and therefore may not apply in every circumstance.

To exercise a data protection right, contact:

info@tendersgroup.co.uk

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The ICO identifies access, rectification, erasure, restriction, objection and data portability among the rights that privacy information should address where applicable. 

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13. Complaints

If you have concerns about how Tenders Group has handled your personal information, please contact us first so that we can investigate the matter.

You also have the right to make a complaint to the UK's independent data protection regulator, the Information Commissioner's Office (ICO).

Information Commissioner's Office

 

14. Third-party websites

Our website may contain links to websites, platforms or services operated by third parties.

Tenders Group is not responsible for the privacy practices of those third parties. You should review their privacy information before providing personal information to them.

 

15. Children

Our business services are primarily intended for organisations and adults.

We do not intentionally use our website to collect personal information from children for marketing or commercial purposes.

If we become aware that personal information relating to a child has been collected inappropriately, we will take reasonable steps to address the matter.

 

16. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes to our services, website, business practices or legal obligations.

The latest version will be published on our website with the date of the most recent update.

 

17. Contact us

For questions about this Privacy Notice, your personal information or your data protection rights, please contact:

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Tenders Group
Email: info@tendersgroup.co.uk
Telephone: 020 3417 3191
Website: www.tendersgroup.co.uk